FAQ

* About the Products
- Are the products original and under warranty?
The products are first-class and under warranty.
- Are the devices new or used?
New
- Can I inspect the product before purchasing?
Yes
- Do the prices include tax?
Yes

*About Payment Methods
- What are the available payment methods?
Cash - Visa - InstaPay - Vodafone Cash
- What is the available installment plan? Is there interest?
12 installment plans are available - Yes
- Is there a down payment for installments?
Depending on the installment plan, there are options with or without a down payment.
- Is there a minimum purchase amount for installments?
It is determined based on monthly income.
- Can I pay cash on delivery (COD)?
Yes

* About Shipping and Delivery
- How long does delivery take?
From 3 to 10 days.
- Is shipping available to all governorates?
Yes.
- What is the shipping cost?
Dependent on the governorate.
- Can I track my shipment after ordering?
Yes.
- What should I do if my shipment is delayed or does not arrive?
Contact the complaints number: 01050922231

*About Returns and Exchanges
- Can I return the product after receiving it?
There is a 14-day return and exchange period.
- How long is the return period?
14 days.
- What are the conditions for an exchange or return?
The product has a manufacturing defect, not a used one.

- Will the refund be in cash or on-site credit?

* About Orders and Accounts
How can I track the status of my order?

Do I need to create an account to order?

I forgot my password. What should I do?

- Can I modify my order after it's confirmed?

Is it possible to modify it before shipping?
Yes, you can modify your order before shipping by contacting customer service.
* Support and Customer Service
- How can I contact customer service?
Via mobile or WhatsApp: 01000014406
- What are the working hours?
From 10 AM to 6 PM
- Can I contact you via WhatsApp?
Number: 01000014406